How To Order?
How it works
We update product availability every Tuesday and you can place an order from then until the following Monday 10pm online or by telephone. We then deliver to you that Thursday or Friday depending on your post code, up until about 10pm.
Unless you are in Area 3 (see Delivery to Area 3 page), you do not need to be in to receive your order although it is of course nice for us to meet our customers. If you are likely to be out then we would be grateful if you would leave us some instructions as to where to leave your delivery particularly somewhere out of the rain or sunshine. Alternatively if you would like us to leave your delivery with a neighbour then please let us know.
Meat and dairy produce is packed in insulated containers with ice packs to maintain a cool temperature but we do recommend that you store your delivery appropriately as soon as you can.
We try to keep packaging to a minimum and use recycled and environmentally friendly materials whenever we can. This does mean that we don’t have smart printed boxes etc. and we hope you will forgive us this. We would be grateful for the return of all boxes and cool packs so that they can be re-used.
How to Order
You can order online or if you prefer by telephone. We are however producers ourselves and therefore may not always be able to answer the phone. We will of course call you back if you leave a message.
If you would prefer a paper copy of our product list then we will happily send this out to you. Just ask.
Much of the fresh produce, in particular meat, poultry and cheese are prepared by hand and therefore we cannot give you exact weights to buy. We have listed typical approximate weights and the producers will do their best to prepare as close to these as possible. When your delivery arrives it may well be a slightly different price to your online or telephone order and we will indicate the differences. We will not take payment from your card until the order has been delivered. If problems arise then please let us know so we can put things right
For each product you choose to buy, simply state the quantity you require. This will then be added to your shopping basket. You can see a running total of the cost of your Shopping basket. If you want to see everything in your basket, click the view basket option, you can always then carry on shopping.
If you order from Sealwood regularly, you will have an option in the Shopping Basket area to bring back you previous order. You can then repeat or amend this order without needing to choose things all over again if you prefer.
We want you to be able to choose what you want, therefore we source to your order from the producers. In the majority of cases therefore, we do not anticipate the need to offer substitute products. However, as we are sourcing from small local producers we are subject to the full effects of seasonality. If this means unexpectedly we are no longer able to supply with your product choice, we will contact you to see if there is something else you might like to choose instead. Also, if we get high demand for a particular product from orders confirmed early, some supplies may run out. We do our best to identify where products might run out or have actually sold out for that week, but it may help to confirm your order early if there is something you particularly want. Likewise, some products may require an extra day or two’s longer order time and we will indicate where this is the case.
Once you have all that you are after, simply proceed to the Checkout. Here, if you have not yet done so you will be prompted to login to our secure order confirmation section. If you are new to Sealwood you will be asked to register with us. Whether you are logging in or registering for the first time, the products you have already chosen will remain in your Shopping basket ready for you to confirm your order. We would also like to confirm that Sealwood is registered for Data Protection, and the limited information we ask you to provide will be secure and not used for anything other than to make it easy for you to make your purchases. Whilst logged in you will be able to amend or update any of this information at any time.
Delivery dates/times/locations
Deliveries will normally be on a Thursday or Friday depending on your post code and can be up until about 10pm depending on Area. This is to ensure that your food arrives with you as fresh as possible. We will mostly collect from suppliers and make up individual customer orders on Wednesday afternoon/Thursday morning and we want to get it to you as soon as possible afterwards.
We are looking to make arrangements for multiple drop off points, which may be easier for customers to collect from if timing needs to be more flexible. If you have a suggestion for a multiple drop off point for you and other customers we would be very happy to investigate this – contact us to let us know the details. If you want to group together with several other customers and have all of your orders delivered to 1 home, then we be happy to oblige and this is likely to be a benefit for you in terms of any delivery charges.
Delivery charges
Delivery is free to addresses within Areas 1 and 2. Delivery to Area 3 is by local courier and the charge is £5.50. Our Post Code checker confirms whether you are in one of our Delivery Areas.
If you are looking to have an order delivered outside our Delivery Areas, this may still be possible by separate arrangement. Please contact us listing your address and postcode and we will try and accommodate your requirements in a cost effective way for you.
Payment
You can pay online, by debit or credit card, over the phone or by cash or cheque, supported by a cheque guarantee card on delivery. Due to bank charges the minimum order for online and debit and credit card payments is £15.
Payments online are through the Protx online payment service. This is via a secure server so you can be sure your transaction is safe. Please see our privacy statement for more information.
If you are not in when we deliver and you have asked to pay by cash or cheque on delivery we will leave you a sae to forward a cheque to us.
Satisfied?
We will always strive to provide our customers with an excellent experience. Naturally we want you to shop with us again and tell your friends about Sealwood too. We acknowledge, however, that things do not always turn out exactly as planned. If you are not fully satisfied with our service, or if you think there may be a way in which we can improve, then please let us know. That way we can try and put things right. You can either contact us electronically here, or drop us a line to the address at the bottom of each page. Our service is only ever as good as our customers’ opinion of it and your feedback will always be gratefully received as it will enable us to make sure your experience of Sealwood is as good as it can possibly be.
